Terms

Pro Design Package

Terms & Conditions

Effective Date: Jan 18, 2026

These Pro Design Package Terms & Conditions (“Design Terms”) apply to the pitch deck design upsell service (the “Design Service”) offered by Pitches.ai, a brand owned and operated by STORY Pitch Decks LLC (“Company,” “we,” “us,” “our”). By purchasing the Design Service, you agree to these Design Terms and the Pitches.ai Terms of Service, Privacy Policy, and Cookie Policy (collectively, the “Policies”), which are incorporated by reference.

1. Acceptance and Agreement at Checkout

By purchasing the Design Service (including any add-on slides), you (“Client,” “you,” “your”) agree to be bound by these Design Terms. If you do not agree, do not purchase the Design Service.

2. Eligibility and Required Source Deck

2.1 Required Origin. The Design Service is only available for pitch decks that originate from Pitches.ai (a “Generated Deck”), even if later modified.

2.2 Source Link. You must provide the source deck link (typically a Google Slides link) or another supported URL that we accept in the future.

2.3 Verification. We may refuse service if we cannot reasonably verify the deck originated from Pitches.ai.

3. Scope of Service (Design Only)

3.1 Design Only. The Design Service is visual design and layout only.

3.2 Included (typical).

  • Applying a selected design direction/template style to your deck’s visible slides (up to the number of slides purchased)
  • Basic layout, colors, spacing, typography, and visual polish consistent with the selected design direction
  • Use of generative images and upgrading/cleaning up concept visuals already present in the deck
  • Infographic design only when a clear structure is already provided (e.g., text boxes, rough sketch, or clearly expressed layout)

3.3 Not Included (non-exhaustive).

  • Copywriting, rewriting, messaging, storytelling, strategy, fundraising advice, investor targeting
  • Financial modeling, data analysis, research, fact checking
  • Logo design, brand identity creation, full brand guideline creation
  • Master slides / slide master / template-building, placeholders, component libraries
  • Reordering/structuring during the design process (you may reorder after completion)

4. Design Process and Milestones (Async, No Meetings)

The Design Service is delivered asynchronously (digital-only).

Typical workflow:

  1. Kickoff Gate: We email you next steps; work begins only after you confirm by email.
  2. Template Examples: We send ~5 template examples; you select 2.
  3. Direction Test Slides: We design 3–4 slides in each of the 2 directions. You select 1 direction.
  4. Front Half Delivery: We deliver the first half; you approve.
  5. Back Half Delivery: We deliver the back half; you approve.
  6. Finishing Touches: Final polish; project completion.

We may run certain steps consecutively where practical, but milestone approvals gate progress.

5. Slide Counting and What You Are Buying

5.1 Billable Slide Definition. A “slide” means any visible slide that must be re-designed/moved into the selected design direction/template style.

5.2 Excluded from Design.

  • Hidden slides are not designed
  • Duplicate slides are not designed (unless you explicitly ask us to treat them as unique and purchase them as additional slides)

5.3 Chronological Coverage. We design up to the number of slides you purchased in chronological order in the deck. Additional slides beyond your purchased quantity are not designed unless you purchase additional slides.

5.4 Minimum and Maximum.

  • 10-slide minimum: If your deck has fewer than 10 billable slides, you are still billed for 10.
  • 30-slide maximum per project: If your deck exceeds 30 billable slides, we may require splitting into multiple projects or may decline due to capacity.

6. Pricing, Payment, and Additional Slides

6.1 Per-Slide Rate. Your per-slide rate is shown at checkout and on your receipt/invoice. This rate is set at the time of purchase and is locked in for that project.

6.2 Variable Pricing. Pricing may vary over time; the price you pay is the price displayed at checkout at purchase time.

6.3 Additional Slides. If additional slides are added during revisions or you later request additional slides, those additional slides are billed at the same per-slide rate as your original purchase for that project.

6.4 Payment Processing. Payments are processed by Stripe. You authorize us to charge your selected payment method for the Design Service you purchase and any additional slides you later purchase.

7. Timeline, ETA, and Client Responsiveness

7.1 Workday-Based ETA. Any ETA expressed in “days” refers to workdays actively spent on your project, not elapsed calendar time.

7.2 Day Zero. The timeline starts when you reply to our kickoff outreach email confirming we may begin. It does not start at purchase.

7.3 Milestone Gating. We can only progress after your approval at key milestones (Section 4).

7.4 Deemed Approval After Silence. If we request approval/feedback and do not receive a response within 5 business days (Monday–Friday), the relevant deliverable is deemed approved and we may proceed to the next milestone and/or finalize based on the last delivered version.

7.5 Pauses. If you are unresponsive, the project is effectively paused until you respond; when you respond, we will resume and proceed with the next workday of production as capacity allows.

8. Communication Channels

8.1 Official Channels. Instructions, approvals, and feedback are handled via:

  • Email, and/or
  • Commentt.ai (our internal digital review system)

8.2 Written Record Controls. Only instructions and approvals provided through official channels are binding.

9. Revisions

[PLACEHOLDER — REVISION LIMITS TBD]

A revision policy will be stated here (including included rounds, what counts as a round, and what constitutes out-of-scope changes).

10. Client Responsibilities

You agree to:

  • Provide timely approvals and feedback
  • Provide any required links, access, and materials requested by us
  • Ensure you have all necessary rights to use any text, images, logos, charts, trademarks, and other content you provide
  • Avoid editing the in-progress working file unless we explicitly authorize it

11. Working Files, Formats, and Conversion Limitations

11.1 Working File. We maintain the working file as a separate document, created and controlled by us during production.

11.2 Default Format. Unless otherwise agreed, we build in PowerPoint.

11.3 Canva Option. We can build in Canva upon request.

11.4 Google Slides Compatibility. PowerPoint may be uploaded to Google Slides. We are responsible only for what Google Slides is technically capable of translating from PowerPoint; formatting differences may occur due to platform limitations.

11.5 No Master Slides. We do not create Slide Masters / template systems as part of this service.

12. Images, Fonts, and Licensing

12.1 Fonts. We use Google Fonts only for licensing consistency and compatibility.

12.2 Images. We do not use stock photography. Images are either:

  • Generative (created during the process), or
  • Provided by you, in which case you represent and warrant you have the rights to use them

12.3 Client Warranty and Liability. If you provide assets or instruct us to use specific assets, you are responsible for ensuring appropriate rights/licenses. We are not liable for claims arising from your content or assets.

13. Confidentiality and Portfolio Use

13.1 Confidential by Default. Your deck content is treated as confidential by default.

13.2 Portfolio Right (Opt-Out). We may display select slides in our portfolio/marketing only if all text, numbers, and proprietary content are replaced with dummy content such that no intellectual property is disclosed. This portfolio use is enabled by default unless you opt out by emailing your Pitches.ai representative.

14. Cancellation and Refund Policy (Milestone-Based)

Because work effort increases materially as milestones are completed, refunds are proportionally reduced:

  • Before Kickoff Confirmation (Section 4.1): 100% refund.
  • After Kickoff Confirmation, but before Direction Test Slides are delivered (Section 4.3): 70% refund.
  • After Direction Test Slides are delivered, but before Front Half is delivered (Section 4.4): 40% refund.
  • After Front Half is delivered (Section 4.4) or later: No refunds.

Refund eligibility applies to the design package fees paid (including the 10-slide minimum). Completed work delivered to you may remain usable, but refunds follow the schedule above. We may deduct non-recoverable processing fees where applicable.

15. Disputes, Corrections, and Chargebacks

15.1 Written Notice Required. Before initiating any payment dispute or chargeback, you must email support@pitches.ai with a written description of the issue and any relevant screenshots/links.

15.2 Two-Business-Day Cure Period. We will have 2 business days to investigate and cure the issue (including making reasonable design corrections consistent with scope).

15.3 Evidence and Logs. You agree that written approvals and activity logs from email and/or Commentt.ai may be used to verify milestone approvals, deemed approval timelines, and scope compliance.

16. No Outcome Guarantees

You acknowledge that design improvements do not guarantee fundraising success, investment outcomes, investor interest, conversion rates, revenue, or any specific performance result.

17. Limitation of Liability

To the fullest extent permitted by law, the Company’s total liability arising out of or relating to the Design Service will not exceed the total fees you paid for the Design Service for the specific project giving rise to the claim.

18. Indemnity (Client Content)

You agree to indemnify and hold harmless the Company from claims arising out of content, assets, or materials you provide (including claims relating to intellectual property infringement), or your instructions to use specific third-party materials.

19. Changes to These Design Terms

We may update these Design Terms by posting an updated version with a new effective date. The version in effect at the time of checkout governs your purchase for that specific project.

20. Governing Law

These Design Terms are governed by the laws of the State of Delaware, U.S.A., without regard to conflict of laws principles.

21. Contact

Questions, notices, opt-outs, and disputes: support@pitches.ai

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